This is me complaining about the phone company.
My experience is true because I know it’s true, I experienced it. I called them and told them my mother sold her house and I wanted the phone disconnected. They wouldn’t let me, even though I knew here SSN and birthdate. She was in an assisted living facility and didn’t understand what was happening, so I couldn’t get her on the phone, and if I did, I would have to tell her when her birthdate was.
So, I’ve called a couple times now, and they tell me I didn’t call. They didn’t log me calling, because they didn’t know who I was. I’ve asked them what I should do and they tell me I should have called. I say I did. They say I didn’t. It keeps going around like that. I’m trying to get through to their legal department to file my POA, which is where they should have referred me 3 months ago.
Stay tuned for the exciting updates.