Even to this day I'm not sure how to resolve it.Read another book. Any book about human psychology, or mind, or whatever you want to call it should reference other material. Sometimes, pretty often, I look up the quotes or references and find they got them wrong, or at least cherry picked the author's works. I don't think Tolle referenced much, which is bad. Google something like, "what Tolle got wrong", or "a different perspective for Tolle".